1.1 You may return any Products which are unopened that you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) within those 7 working days. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to us – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us unopened, unless Product itself is faulty.
• the Product delivered is not what you ordered or does not correspond with its description;
• the Product delivered is not of a satisfactory quality; or
• the Product is not fit for any other purpose for which you have bought it and you notified us, in writing, of this purpose before purchase, and we have not informed you that the Product is not fit for that purpose
we will, at our option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.
1.3 If you have any complaints, you should direct them to us via e-mail at firstname.lastname@example.org or by post to 12 Aylward Road, London, SE23 2JE